AI chatbots & agents for e-commerce brands
WhatsApp, Instagram, and web chatbots that answer pre-purchase questions, handle order status, and reactivate lapsed customers — integrated with Shopify, WooCommerce, and your payment stack.
Pre-purchase questions are a conversion tax. Cart abandonment is a revenue leak.
Most e-commerce support is the same 20 questions: sizing, shipping, stock, returns. WhatsApp and Instagram DM carry the bulk of pre-purchase conversations in most markets, and every unanswered DM is a lost sale. A customer who has to wait overnight for a reply about a size has already bought from someone else.
Reactivation campaigns convert at single-digit rates because the messaging is static. "We miss you, here's 10% off" goes to everyone, regardless of whether they bought once six months ago or used to spend $400 a month. The blast is loud, the return is thin, and the unsubscribe rate does the rest.
An AI chatbot fed on your catalog, shipping rules, and return policy answers pre-purchase questions in real time — and re-engages lapsed customers with personalized copy, segment-aware cadence, and uplift-modeled targeting. The result: more carts closed, fewer DMs lost, and reactivation campaigns that actually pay their way.
Three e-commerce agent patterns we ship in production.
Metrics below are from live deployments, not pilots.
Pre-purchase product & sizing chatbot
WhatsApp + Instagram + web chatbot grounded on your catalog, sizing chart, shipping rules, and return policy. Answers the questions that stall carts — "does this fit", "when does it ship", "can I return it if..." — without routing to a human.
Order status & post-purchase agent
Integrates with Shopify, WooCommerce, and your 3PL to answer "where's my order" with the actual tracking number. Handles refund eligibility questions, initiates returns, and escalates damaged-shipment issues with a one-click photo upload.
Customer reactivation agent
Agent that segments your customer base by recency and value ("point of no return" analysis), drafts personalized reactivation copy per segment, and sends via WhatsApp, email, or SMS. Uplift-modeled targeting, not spray and pray.
3.5x ROI on customer reactivation at scale.
3.5x ROI on customer reactivation across 192K customer intervals.
Multi-location dry-cleaning network with a leaky retention curve. We built segment-specific messaging driven by "point of no return" analysis (VIP 163 days · Loyal 415 days · Newcomers 29 days) and uplift modeling. GPT-4 wrote personalized reactivation copy per segment. Reduced daily outbound from 4,000 to 1,200 messages at higher ROI.
The stack we deploy behind e-commerce chatbots and agents.
Native integrations for the messaging channels, storefronts, and payment tools your customers already use. Multi-language out of the box.
WhatsApp Business API · Instagram · Messenger · web
Twilio WhatsApp Business API or Meta Cloud API; Instagram Graph; Facebook Messenger; custom web widget.
Shopify · WooCommerce · BigCommerce · Magento
Catalog sync via Storefront API; order lookup via Admin API; webhooks for order events.
Stripe · PayPal · Klarna · Recharge
Order status, refund eligibility, subscription management queries handled natively.
GPT-4o · Claude 3.5 · GPT-4o-mini
GPT-4o-mini for high-volume tier-1 deflection; Claude for multi-turn conversational sales.
Pinecone · Qdrant · pgvector
Catalog, sizing, shipping, and return policy indexed with automatic re-sync on catalog updates.
Klaviyo · Segment · custom dashboards
Reactivation performance tracking, per-segment ROI, message-level attribution.
Multi-language & channel strategy.
Four questions every e-commerce operator asks before going live on WhatsApp and Instagram. Here are ours, answered honestly.
Which languages and channels?
English, Spanish, Portuguese, French, Italian, German, Arabic standard. WhatsApp + Instagram + web + Messenger from one codebase; channel-specific UX tuning.
What about PCI / payment handling?
We don't process card data in the chat — checkout happens via Shopify/Stripe-hosted flows. The agent answers billing questions but never touches raw PAN.
GDPR and marketing consent?
Explicit consent capture on first message; EU-residency hosting option; right-to-erasure wired to your customer database; per-channel unsubscribe handling.
How does reactivation stay on the right side of spam law?
Double opt-in checks, frequency caps, time-of-day windows, and per-region compliance (CAN-SPAM, PECR, TCPA) baked into the cadence engine.
From single-channel FAQ bot to enterprise retention platform.
Fixed project pricing. Per-conversation unit economics modeled in the discovery workshop so you know the monthly run-rate before you sign.
| Deployment | Scope | Price |
|---|---|---|
| Pre-purchase FAQ chatbot | Single channel (WhatsApp or web), RAG on catalog + shipping + returns | $4,000–$8,000 |
| Multi-channel e-com chatbot | WhatsApp + Instagram + web, Shopify/Woo integration, order-status flows | $8,000–$18,000 |
| Reactivation & retention agent | Segmentation + uplift ML + per-segment copy generation + cadence engine | $12,000–$28,000 |
| Enterprise e-com platform | Multi-brand, multi-language, custom voice, CRM + CDP integration, analytics | $25,000–$55,000 |
| Monthly retainer | New SKUs, seasonal promos, new languages, campaign tuning, analytics | $1,500–$6,000/mo |
Per-conversation API cost typically lands $0.01–$0.04 depending on model mix and channel. WhatsApp Business API session and template fees modeled separately per region in the discovery workshop.
E-commerce questions we answer on every intro call.
How much does an AI chatbot for e-commerce cost?
Does it work with Shopify / WooCommerce?
Does the chatbot handle order status?
Which messaging channels are supported?
Can it handle multiple languages?
What's the ROI on a reactivation campaign?
Ready to stop losing carts to unanswered DMs?
One 20-minute call. We'll look at your channels, your catalog, your repeat-purchase curve, and tell you what's realistic to automate. If the math doesn't work at your scale, we'll say so.